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How to manage people
How to manage people step 1 - Post your goals: When you post your goals, and your team goals, make sure it’s very visible. Your team needs to see these – all the time. "Increase service level by 5 percent over the next 6 months" shouldn’t be a secret. Deal out updated goals as soon as they’re available.
How to manage people step 2 - Compliment your staff: Little things go a long way. Telling someone they’re doing a good job actually does make a huge difference! Don’t do it so often it becomes worthless, but do let your staff know they’re valued.
How to manage people step 3 - Communicate, communicate, and communicate! Your staff will feel much more occupied if you let them know what’s happening. Everyone wants to see the "big picture" sometimes.
How to manage people step 4 - Be fair, but firm: There will come a time when you need to think disciplinary action up to and including dismissal. This can be very difficult even for experienced managers. How to discipline employees is a topic in itself and beyond the scope of this article, but there are many good references. The short answer is be reliable and document everything.
How to manage people step 5 - Use the Human Resources Department: If you have an HR department, they are now your newest and best friend. They are a resource to be cuddle. They can help you with rewards, help you with discipline, help you stay out of legal trouble and they really like managers that recognize that.
Truly, they are on your side.
Step 6 - Become familiar with EAP: EAP = Employee Assistance Program. Most large companies have one and it can be very useful. If one of your staff has a personal issue, refer them to EAP (do not try to play staff psychiatrist). If you start having personal issues (see Warnings) EAP is available to you, also.
Step 7 - Lead by Example: A leader should focus on leading by example in all aspects of their work. Be a role model for your colleagues by exuding a positive presence. Show sympathy, understanding, and respect, while focusing your tasks to be inclusive of teamwork and dedication. It is important that managers and supervisors exhibit the best possible values inside of the workplace. If you have a publicly-visible position that puts your personal life in the spotlight, understand that your entire life reflects upon this example you\'re setting.
Step 8 - Hire a Coach: In addition to a mentor - hire a coach (if you have the opportunity and means). A mentor can be a great help but may not always have the time to devote. A coach is a trained professional with no agenda to pursue but yours and will help you expand your own genuine management style
How to manage people >
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